Submit a request

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Your email address

Please select the inquiry form

Please read before proceeding

This is a form dedicated for feedback. Should you contact us via this form, please be informed that we will not be responding to you individually. However, please be rest assured that we will check the contents of your feedback and use it for the improvement of our services.

Operating system

Network

Device Model

For example: iPhoneX , SO-01J (Xperia XZ)

Device OS version

For Example: iOS 13.0.0, Android 9.0.0

Country of Residence

Player Name

Please fill in the Player Name used in-game.

User ID

Kindly check in-app by doing the following: [Gear Mark] → [User Information]. If you do not know, please enter "Unknown".

Date and time of occurrence

Sample Entry: November 1 around 12:30 UTC . (As much as possible, please provide us with your specific timezone)

Frequency of the problem occurance

Where in the game it occurred

If there is an error message, kindly write it down all.

Subject

Description

Attachments

Add file or drop files here

Notes
‧ Please note that we will not entertain inquiries relating to game strategy.
‧ Product ideas and event proposals will not be entertained.
‧ Please note that we only provide support in English.
‧ Please do not reprint or use the contents of the reply message in full or in part for other purposes.