For the following issues: In-game animation lags, In-game display issue, Connection error occurs - please refer to this FAQ before submitting a request.
■For assistance or bug report, please contact us from the link below.
※We strive to respond to all inquiries within 24 hours. We operate all year round and our operating hours are from 01:00 AM to 10:00 AM (UTC+0).
※Based on the kind of issue and/or investigation required, additional time may be needed. As such, we seek your kind understanding on this matter.
■If you have lost your Transfer ID/Password, please contact us from the link below.
※Please key in details of the account you wish to recover.
※If we are unable to verify ownership of the account, we will not be able to proceed with an account recovery. We seek your kind understanding on this matter.
■If you are met with a situation where you have yet to receive your purchased gems, please check our FAQ
before sending us an inquiry.
■If you have any suggestions, please send them through the form linked below:
※ However, rest assured that we will verify your valuable opinion and work towards improving.
※ Please note that it is of our policy to not reply.
■ Reporting on Hacker and Harassment can be done through the form linked below:
- Username and ID of player with misconduct
- A description of their misconduct (When it happened, details of their actions etc)
※In regards to the result of the investigation, a response will not be given due to privacy reasons. We are unable to act as a mediator for issues that occur between customers.