- Select [Contact Support] on the Apple Support page
- Select [Get Help]
- Select [Music]
- Select [iTunes Store]
- Select [Subscriptions and Purchases]
- Select [iTunes Store account billing]
- Choose a channel to contact support
※If Apple store updates their website, there may be a slight change in the procedure above.
- The order number and details of your purchase (Jewel Purchase)
※Can be verified from the invoice email from iTunes Store. If the email has not been received, please log on to iTunes website to verify the purchase in the purchase history section.
※Please inform the situation whereby the purchase is not being reflected in-game.